2 Emplois pour Ooredoo - Algérie
Customer Service Manager
Hier
Emploi consulté
Description De L'emploi
Responsible for timely and satisfactory resolution of concerns covering a wide variety of support as the single point of contact to the customer in Libya.
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering.
Responsible for departmental operations planning/execution focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
**Job Description**
**Roles and Responsibilities** ·
+ Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
+ Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract.
+ Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer ·
+ Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
+ Drives extra work ideas and is responsible to partner with ITO team to increase pipeline for their assigned site and create win-win opportunities for their customer.
+ Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
+ Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
+ Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles.
+ Uses technical experience and analytical thinking.
+ Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
+ A job at this level requires direct people management responsibility including staffing and performance development.
+ Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
**Required Qualifications**
+ Bachelor's degree in engineering from an accredited university
+ Minimum 7 years of experience in Power or Oil & Gas industries
+ Minimum of 3 years of advanced experience as customer management
+ Fluent in English & Arabic
**Desired Characteristics**
+ Strong oral and written communication skills.
+ Strong interpersonal and leadership skills
+ Demonstrated ability to analyze and resolve problems.
+ Ability to document, plan, market, and execute programs.
+ Established project management skills.
**Additional Information**
**Relocation Assistance Provided:** Yes
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Customer Service Representative - The Flex (Constantine)
Publié il y a 6 jours
Emploi consulté
Description De L'emploi
vos missions au quotidien :
support client multicanal :
répondre rapidement aux questions via email, téléphone et chat
partager des informations claires sur nos services, propriétés et processus de réservation
gérer avec soin les préoccupations et réclamations avec solutions proactives
gestion relationnelle :
créer des expériences mémorables qui transforment les clients en fans fidèles
suivre les clients : check-in, collecte feedback, satisfaction garantie
représenter the flex avec professionnalisme, chaleur et focus succès client
résolution de problèmes :
dépanner les problèmes de réservation ou propriétés
tenir les clients informés en permanence
collaborer avec les équipes internes (opérations, gestion immobilière) pour résolutions rapides
insights & amélioration continue :
recueillir le feedback client et identifier les tendances d'amélioration
partager des suggestions actionnables pour améliorer service et expérience utilisateur
tenir des registres détaillés via système crm
administration & reporting :
documenter interactions et résolutions dans le crm
contribuer au tracking de performance et reporting équipe
profil recherché :
expérience :
expérience précédente en support client, client success ou rôle similaire people-first
premier emploi accepté avec motivation forte
compétences communication :
excellentes compétences de communication écrite et verbale en anglais
attitude calme et positive face aux défis et délais serrés
empathie naturelle avec envie authentique d'aider les autres
compétences techniques :
maîtrise des outils : systèmes crm, plateformes support, workflows digitaux
organisation et proactivité
capacité multitâche et gestion priorités
qualités personnelles :
patience et bienveillance
résolution créative de problèmes
adaptabilité et résilience
orientation résultats et satisfaction client
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